Frequently Asked Questions
Below are some questions that we receive often. If you have any questions that are not listed, please feel free to email us at [email protected].
General Questions
HELP! I need to speak to someone
Please do not panic, we are here for you and will get through this together. You can talk to someone on our team by either calling us at (267) 494-9278 or emailing us at [email protected] to get your problem quickly resolved.
How do I heat my food?
DON’T! All the meals are designed to be delicious cold and do not need to be heated. The jars are NOT safe for your microwave or oven.
How do I clean my jar?
Jars can be hand-washed to be repurposed in your home, as they are NOT dishwasher safe.
How do I eat your jars?
All of our meals are ready to eat straight from the jar.
Our salads just need to be shaken up (pretend you are a fancy bartender) and all the product inside will mix together with the dressing and you can eat directly out of the jar. All others don’t need any shaking – just grab your utensil of choice, twist off the lid, and enjoy!
Who do you donate meals to?
We work with Feeding America and their multiple organizations across the US by donating 1-meal-equivalent that enables them to feed someone in need.
Why The Jar?
Our jar is part of our overall ethos to rethink everything from packaging, lifecycle, freshness and flavor..
(we actually have a patent on it 😉
Our jars are not only tokens of empowerment for everyday people, but also designed to allow our freshness and flavor to be preserved in a very unique way.
We hope that you will love them as much as we do!
Can you meet my nutritional needs?
We have many items that are vegetarian, vegan, and/or dairy free. Please check the label of the items made available to you.
Different retailers may have different assortments of available products.
What Materials are the jars made out of?
Our jars are composed of what is commonly referred to as rPET. As a raw material, PET is globally recognized as a safe, non-toxic, strong, lightweight, flexible material that is 100% recyclable. In fact, it’s THE most widely recycled plastic in the world! Virtually all municipal recycling programs in the US accept PET packaging, with recycling of thermoformed PET containers on the rise (let’s keep that trend going!). rPET can be identified by looking at the bottom or backs of containers for the #1 resin identification code – a symbol recognized by the number “1” in the middle surrounded by “chasing arrows”.
Where can I find jars to try?
You can find us online and also at your local store.. use the links above to find jars near you.
Simply Smart Fridge
What is a Simply Smart Fridge™?
Simply Smart Fridges™ are a new kind of convenience with no checkout required. We use the world’s most advanced convenience technology so anything you want is within reach. Our chef-crafted, hand-prepared meals and snacks are always fresh and always available.
Why a Simply Smart Fridge™?
We are using the most advanced technology to propel our mission in expanding healthy food options lightyears ahead. The Simply Smart Fridge™ makes eating healthy and incredibly delicious food faster and more convenient than ever before allowing us to reach entire communities.
Why Would You Want A Simply Smart Fridge™?
Our Simply Smart Fridges™ foster a thriving community by providing easy healthy food options that people love. The community saves time and hassle which allows it to be more productive and happier. The food is guaranteed to always be fresh and to always be available as the fridge is accessible 24/7. Beyond building healthy habits the community is supporting the reduction of waste and the fight against local hunger through meal donation.
- Easy Access to Healthy Tasty Meals
- Always Fresh
- Always Accessible
- Instant Checkout Process
- Zero-Waste
- Help End Local Hunger
How do I use the fridge?
Swipe your credit or debit card. Open the door and take what you'd like. When you close the door, the transaction is complete. You'll only be charged for whatever you've removed from the fridge. You can enter your email address for a receipt.
Can I use Apple Pay or Mobile Pay?
At this time, we only accept credit or debit cards.
How does it know how many products I take?
Each jar has an RFID tag, which enables the fridge to read what's inside and what's been removed.
Can I take this jar on a plane?
Yes! Simply Good Jars are TSA compliant.
What if I don't like what I've gotten?
Feel free to reach out to us at [email protected]
How do I use a discount code?
Swipe your card, take what you'd like and close the door. Enter the code on the touchscreen and hit APPLY.
