Frequently Asked Questions
Below are some questions that we receive often. If you have any questions that are not listed, please feel free to email us at info@simplygoodjars.com.
General
How do I heat my food?
You don't! All of our meals are designed to be delicious when eaten cold and do not need to be heated. The jars are NOT safe for your microwave or oven.
How do I clean my jar?
If you are returning your jar to us in one of our return bins, you may hand-wash the jars, but we do not require that you return them clean. We take care of that part! Please do not put any jars in your dishwasher.
Why the jar?
Many reasons! The amount of single-use plastic that goes into landfills from packaged foods is alarming. We use the jar for its ability to hold a full-sized meal while still being compact, and without any unnecessary plastic. Our jars are made of durable, recycled plastic that are designed to be reused. The way we are able to layer ingredients in the jar allows us to ensure maximum freshness and taste. Make sure you return your jar when you are finished so that its lifecycle can continue!
What farms do you work with?
- Eagle road Farms - Quarryville, PA
- Koch's Turkey Farm - Tamaqua, PA
- Frecon Fruit Farms - Boyertown, PA
- Phillips Mushroom Farms - Landenberg, PA
- Dusty Lane Farms - Elmer, NJ
- Fresh Tofu Inc - Allentown, PA
- Mother Earth Mushrooms - Landenberg, PA
- Emericks Pure Maple Products - Hyndman, PA
- Soom Foods - Philadelphia, PA
- Butter Valley Harvest - Bally, PA
- Sugartown Smoked Specialties - West Chester, PA
- Kirchenberg Farm - Fleetwood, PA
- Radicle Farms - Utica, NY
How do I eat your jars?
All of our meals are ready to eat straight from the jar.
Our salads just need to be shaken up (pretend you are a fancy bartender) and all of the ingredients inside will mix together with the dressing. After you've shaken it well, you can eat directly out of the jar. All other meals don’t need any shaking – just grab your utensil of choice, twist off the lid, and enjoy!
Who do you donate meals to?
We've partnered with Philabundance, the Delaware Valley's largest hunger relief organization, acquiring, rescuing and distributing food to help feed those in need, and advocating for policies that increase food access. Additionally, we've recently partnered with City Harvest who play a huge role in rescuing and distributing food in the New York City area.
What material is the jar made of? Are the jars BPA free?
Our jars are composed of what is commonly referred to as rPET Plastic (recycled PET). As a raw material, PET is globally recognized as a safe, non-toxic, strong, lightweight, flexible material that is 100% recyclable. In fact, it’s THE most widely recycled plastic in the world. Virtually all municipal recycling programs in the US accept PET packaging, with recycling of thermoformed PET containers on the rise (let’s keep that trend going!). PET can be identified by looking at the bottom or backs of containers for the #1 resin identification code – a symbol recognized by the number “1” in the middle surrounded by “chasing arrows”.
Where can I find jars to try?
We have numerous smart fridges around the greater Philadelphia area, but many are in private offices, buildings, centers, etc.
How do I know it's fresh?
All items are guaranteed fresh. When our delivery team stocks the fridge, they remove any items that would no longer be considered fresh.
How often is the fridge stocked?
We stock the fridge every other day, or more often as needed.
What does the "use by" date mean?
For optimal freshness, consume by the "use by" date.
How can I find nutritional/allergen info?
You can find nutritional information on the spine label on the jar as well as on the touch screen on the fridge. Simply touch the menu item you'd like to review and all macros, allergens and ingredient information will be shown. Touch 'Browse all' and use the filter feature to only view meals that meet your specific allergen or dietary requirements.
Are the ingredients Vegan certified?
The jars are not certified, but any jar listed as vegan are plant-based and do not contain dairy, eggs, meat, fowl or fish.
Are the ingredients organic?
We strive to use mostly local ingredients and organic whenever possible.
How do the jars get cleaned after I return them?
All returned jars are washed, rinsed, sanitized and swab tested.
Simply Smart Fridge
What is a Simply Smart Fridge™?
Simply Smart Fridges™ are a new kind of convenience with no checkout required. We use the world’s most advanced convenience technology so anything you want is within reach. Our chef-crafted, hand-prepared meals and snacks are always fresh and always available.
Why a Simply Smart Fridge™?
We are using the most advanced technology to propel our mission in expanding healthy food options lightyears ahead. The Simply Smart Fridge™ makes eating healthy and incredibly delicious food faster and more convenient than ever before allowing us to reach entire communities.
Why Would You Want A Simply Smart Fridge™?
Our Simply Smart Fridges™ foster a thriving community by providing easy healthy food options that people love. The community saves time and hassle which allows it to be more productive and happier. The food is guaranteed to always be fresh and to always be available as the fridge is accessible 24/7. Beyond building healthy habits the community is supporting the reduction of waste and the fight against local hunger through meal donation.
- Easy Access to Healthy Tasty Meals
- Always Fresh
- Always Accessible
- Instant Checkout Process
- Zero-Waste
- Help End Local Hunger
How do I use the fridge?
Swipe your credit or debit card. Open the door and take what you'd like. When you close the door, the transaction is complete. You'll only be charged for whatever you've removed from the fridge. You can enter your email address for a receipt.
Can I use Apple Pay or Mobile Pay?
At this time, we only accept credit or debit cards.
How does it know how many products I take?
Each jar has an RFID tag, which enables the fridge to read what's inside and what's been removed.
What do I do with my jar when I'm finished?
Drop it in the return bin near the fridge! We'll reuse the jar and donate a meal for each one that is returned to us.
Do I need to clean the jar?
Nope. Please just place the lid back on the jar and deposit in the return bin.
Where do I return the jar?
There are designated jar return bins near each of our fridge locations.
Can I take this jar on a plane?
Yes! Simply Good Jars are TSA compliant.
What if I don't like what I've gotten?
Feel free to reach out to us at info@simplygoodjars.com
How do I use a discount code?
Swipe your card, take what you'd like and close the door. Enter the code on the touchscreen and hit APPLY.
Limited Home Delivery Program
Which Zip Codes do you Deliver to?
Zip Codes associated with the following towns, townships, districts, and areas: listed by zone below:
Philadelphia:
- Erie Ave > Pattison + River to River
University City:
- 30th street >48th street
Route 76 corridor:
- Phila-Zoo > King of Prussia
Lancaster Ave / 276 corridor:
- Chestnut Hill > Malvern
What products are in each assortment?
Vegetarian Assortment:
Heavenly Pesto Salad:
Israeli couscous, Mixed greens, Tomatoes, Mozzarella cheese, Red drop peppers, Basil pesto (basil, parsley, pine nuts, salt, olive oil, parmesan cheese, garlic)
Simply Greek Salad:
Farro, Baby arugula, Tomatoes, Cucumbers, Feta Cheese, Oregano Vinaigrette (red wine vinegar, oil, oregano, salt, dijon mutard, lemon, garlic), Red onion, Kalamata Olives
Regular Assortment: (will also include)
Smoked Salmon Salad:
Israeli couscous, Arugula, Smoked salmon, Aji-Amarillo Vinaigrette (oil, lemon juice, aji-amarillo paste, agave, spices), Cucumber, Feta cheese, Radish, Fennel, Scallions
California Cobb Salad:
Avocado-Ranch dressing (buttermilk, avocado, oil, egg, onion powder, garlic powder, salt) Mixed greens, Tomatoes, Corn, Organic roasted chicken, Smoked cheddar cheese, Red onion and Bacon
Can I choose my Jars?
No.
Due to high demand, we must keep assortments streamlined to be able to get the freshest products out to families.
HELP! I need to speak to someone about my order
Please do not panic, we are here for you and will get through this together. You can talk to someone on our team by either calling us at (267) 714-4382 or emailing us at info@simplygoodjars.com to get your problem quickly resolved.
What do I do with my empty jars?
Normally we collect them for reuse, but we have suspended this practice in order to limit contact and community spread.
We would love to see pictures of how you are reusing your jars at home! tag us on your social channels @simplygoodjars
How else can I help?
Help us spread the word if you know a family in need! share and tag us on your social channels @simplygoodjars
If I live in an Apartment building how do I get my jars?
For our driver's safety + to limit exposure we have a "zero-contact cadence" policy which means no human-human handoff. We will text you upon our arrival and leave your jars in the entryway or main lobby.
what if I am not home when you deliver?
We deliver on Wednesdays between 10am-6pm. If you don't have someone able to retrieve your jars, we will not be able to reattempt delivery. Jars left unrefrigerated for longer than 90 minutes should be immediately discarded.
How will the salads be delivered?
We will deliver your assortment in a simple bag or box depending on how many you have ordered.